Impact
At least one user observed failures in several features of the platform. The issue started on UTC-5 25-11-27 09:25 and was proactively discovered 1.9 hours (TTD) later by a staff member who noticed that some processes were not running as expected. Shortly after this internal detection, customer reports also began to arrive, confirming the problem. The problem was resolved in 7.6 hours (TTF), resulting in a total window of exposure of 9.6 hours (WOE) [1].
Cause
The infrastructure used by some services was decommissioned, even though those services were still dependent on it. This led to interruptions in functionalities related to repository cloning, reattacks, report generation, and other operations handled by the affected components [2].
Solution
New infrastructure definitions were created, and the systems were updated to use them. This included refreshing the internal configurations so that all processes pointed to the correct, active infrastructure [3].
Conclusion
To prevent similar issues in the future, we are improving how infrastructure ownership is structured. Each component will become clearly responsible for the infrastructure it depends on, making those relationships visible and reducing the chances of accidental removal of shared resources. INFRASTRUCTURE_ERROR < INCOMPLETE_PERSPECTIVE